Customer Call: The truth will provide better customer service

Jesse: Thank you for calling Intel. My name is Jesse. Can I get your first and last name please?
Customer: I just have a question.
Jesse: Okay, I can definitely help you out with that. Can I get your first and last name please?
Customer: I only need one question answered.
Jesse: Sure, sir, I can help you out. I just need your first and last name please.
Customer: John.
Jesse: And John, what is your last name?
Customer: Smith.
Jesse: John Smith, what company are you calling from?
Customer: Intel.
Jesse: Sir, are you lying to me?
Customer: Yes.
Jesse: Even though you are lying to me, sir, I can still help you out.